DELIVERY

UK delivery

All items available from stock will be dispatched within 48 hours (subject to payment card authorisation).

If part of an order is out of stock, we may split your order and dispatch any available items.

Delivery will be by Royal Mail Special delivery and will be next day delivery

This service is free of charge

Special delivery is a signature service so please provide a delivery address where someone will be available to sign for it.

All orders will require a signature on receipt

Under the Consumer Protection (Direct Selling) Regulations 2000 the consumer has the right to cancel up to 7 days after the day on which they received the goods

International delivery

All items available from stock will be dispatched within 48 hours (subject to payment card authorisation).

International delivery will bear an extra charge of £10

All orders will require a signature on receipt

Please note;

Any customs or import duties are charged once the parcel reaches its destination country.

These charges must be paid for by the recipient of the goods.

Cocoa Cashmere has no control over these charges and we cannot inform you of the costs you may incur.

Customs policies and import duties vary widely from country to country.

Please allow 14-21 days for delivery

RETURNS

UK Returns

Whether it is the wrong colour, size or for any reason that you are not satisfied, we are always happy to exchange or refund any item.

We will accept returns within 14 days of receipt. Items purchased in our sale must be returned in 7 days.

Goods will be inspected on return so all items must be in their original condition, unused, unwashed and include all packaging and tags..

Please note; we will not refund any items that are scented with smoke, perfume or deodorant.

How to return or exchange
  1. Refunds must be returned to us in their original condition within 14 days of receipt
  2. Please fill out the returns form that came with your order and ensure you pack it in with your returned items
    Place the item and returns form in the pre paid bag provided
  3. Take the sealed prepaid bag to you Post Office and mention it is Special Delivery
  4. If you require a further returns bag please contact Cocoa Cashmere Limited on 0800 02325003

Once we receive the item(s), we aim to process all returns in 7 days. We will send you an email confirming your returned item(s) have been received and the actions we have taken (ie refund/exchange)

If you have any queries regarding returns please feel free to call on 0800 0325003

International Returns

Whether it is the wrong colour, size or for any reason that you are not satisfied, we are always happy to exchange or refund any item .

We will accept returns up to 14 days from you receiving the garments.

Goods will be inspected on return so all items must be in their original condition including all packaging and tags..

Please note; we will not refund any items that are scented with smoke, perfume or deodorant.

How to return or exchange
  1. Refunds must be returned to us in their original condition within 14 days of you receiving the garments
  2. Please fill out the returns form that came with your order and ensure you pack it in with your returned items
  3. It is your responsibility to see the items are returned to us safely and at your cost.
  4. We recommend that you use a postal service that insures you for the value of the goods being returned.
  5. Please state that the item is a return on the commercial invoice otherwise charges will be incurred.
    If your country does not require a commercial invoice, please make it clear the item is a return on the address.

Once we receive the item(s), we aim to process all returns in 7 days.We will send you an email confirming your returned item(s) have been received and the actions we have taken (ie refund/exchange) Where required a full refund will be given but it will not include the return costs made by the client.

If you have any queries regarding returns please feel free to call on 0800 0325003