Security and
privacy policy

The security of your personal and credit card details is of the highest priority to us.

We are committed to protecting your security. We use the information we collect about you only to process orders and give you the best service.

We will only use the data we collect about you lawfully (in accordance with the Data Protection Act 1998).

From time to time we may contact you with information regarding new products and/or special offers. Please let us know if you do not wish to receive such mail.

We do not pass your data on to any third parties.

The information we gather on our site falls into two categories;

  1. Personal information you supply when you become a member, order, complete a survey or provide your email address.
  2. Tracking information collected as you navigate through our site.
Personal Information

To use certain features of our site we ask you to become a registered user.

We then collect information about you such as:

  • Your name
  • Mailing address
  • email address
  • telephone number
  • password

You provide us with this information.

Aggregate information

When you visit our site we may collect tracking information such as:

  • Browser type
  • operating system you use
  • Domain name of your internet provider
  • Pages visited on the site.

None of this information identifies you personally.

We use this information for site activity analysis.

Cookie files

Our website uses a cookie to record a unique reference on your computer so that we can keep track of your order as you shop. This cookie only lasts until you close your browser. If your browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our website. Please refer to your browser's help file to see how to enable cookies.

We also utilise Google Analytics in order to monitor the effectiveness of our website. This involve the use of a cookie that will not expire at the end of your browsing session.

Security and Passwords

When you are ready to enter your payment details at our checkout you are taken to a secure page hosted by HSBC.

You can verify the security of your connection to our checkout. When the connection is secure you will see a closed padlock symbol.

We are compliant with PCI DSS - payment card industry data security standard.

We use a secure process to collect, transmit and store your personally identifiable information.

When you provide credit card information, we use secure socket layer (SSL) encryption to protect it.

Please remember to keep your password safe and do not divulge it to anyone.